Refund Policy

Effective date: 3 September 2026
Last updated: 3 September 2026

This Refund Policy applies to subscriptions and Animatic Credit purchases made through Animatic AI (the Service). Animatic AI is an unincorporated business operating from the United Kingdom (Animatic, we, us, our).

This Policy forms part of our Terms of Service. Nothing in it excludes or limits rights that cannot lawfully be excluded, including applicable rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

1. Subscription plans

1.1. Paid subscriptions are billed in advance and renew automatically at the end of each billing period unless cancelled before the renewal date. The applicable price, billing period, included Credits and renewal terms are shown before purchase.

1.2. You can cancel at any time through your account billing settings or the Stripe customer portal. Cancellation stops future renewals and normally takes effect at the end of the billing period already paid for, so you retain access until then.

1.3. Except where Sections 2 or 4 apply, where we terminate a paid subscription without fault on your part, or where required by law, we do not provide a pro-rata cash refund merely because you cancel, downgrade or stop using the Service during a billing period.

1.4. Upgrades may take effect immediately and may result in a prorated charge or credit shown at checkout. Downgrades normally take effect at the next renewal.

2. UK consumer right to cancel

2.1. If you purchase as a UK consumer, you will generally have 14 days from entering into a new subscription contract to cancel it without giving a reason.

2.2. Because Animatic is intended to be available immediately, we may ask you at checkout to expressly request that the Service begins during the 14-day cancellation period. If you make that request and then cancel during the period, we may deduct a reasonable amount proportionate to the Service actually supplied before you told us you wished to cancel.

2.3. You do not lose the right to cancel a service contract merely because you have accessed the Service or used some included Credits. The right may end early only where the Service has been fully performed and, before performance began, you expressly requested early performance and acknowledged that full performance would end the right to cancel.

2.4. To cancel, send a clear statement to contact@animatic.ai within the cancellation period. You may use the model form in Section 7, but you do not have to. We will acknowledge your cancellation on a durable medium, such as email.

2.5. These rights concern cancellation of the initial contract. Different or additional rights may apply following a renewal, upgrade or other change where required by the law in force at that time.

3. Animatic Credits

3.1. Credits are a virtual unit used to access generation and related features. They are not currency, a deposit or stored money, have no cash value, and cannot be sold or transferred between accounts.

3.2. Subscription-included Credits are provided for the billing period to which they relate and do not roll over unless the applicable plan expressly says otherwise. They are not separately redeemable for cash. Any refund due when a subscription is cancelled is determined under Section 2 and applicable law, rather than by assigning a cash value to every unused included Credit.

3.3. Purchased Credit top-ups do not expire while your account remains active unless a different expiry was clearly disclosed before purchase. If you are a UK consumer and ask to cancel a top-up purchase within 14 days:

• if none of those purchased Credits has been used, we will refund the purchase;
• if some have been used, we may deduct a reasonable amount for the portion supplied or used and refund the balance where applicable; and
• if the purchase is legally treated as digital content and we intend to rely on the digital-content cancellation exception, we will first obtain your express consent to immediate supply and your acknowledgement that the right to cancel will be lost when supply begins.

3.4. Except as set out above, in Section 4, in our Terms of Service, or as required by law, purchased Credits are not redeemable or refundable for cash.

3.5. Credits may be forfeited where we terminate an account for a serious or repeated breach of our Terms. If we discontinue the Service or terminate your account without fault on your part, the treatment of unused purchased Credits is governed by Section 10 of the Terms.

4. Failed, faulty or misdescribed generations

4.1. Our generation pipeline is intended not to charge Credits when a generation fails before producing an Output, including because of a provider error, timeout or content-policy rejection. Technical errors can occur.

4.2. If Credits were deducted without an Output being delivered, contact contact@animatic.ai with your account or project details and the approximate time of the issue. If we confirm an incorrect deduction, we will normally restore the affected Credits promptly.

4.3. We do not normally provide refunds merely because you would have preferred a different creative result, provided the generation completed and the relevant feature operated substantially as described. AI Output is variable, and a successful generation may contain creative differences or ordinary visual artifacts.

4.4. Sections 4.2 and 4.3 do not limit remedies that may apply where the Service or Output is faulty, materially misdescribed, or not supplied with the standard required by applicable consumer law. Repeated or material faults may entitle a consumer to repeat performance, a price reduction, a refund or another statutory remedy.

5. How refunds are paid

5.1. Cash refunds are made to the original payment method unless we expressly agree otherwise.

5.2. Where a refund is required by consumer cancellation law, we will initiate it without undue delay and no later than 14 days after being informed of the cancellation. Your bank or payment provider may take additional time to show the refund after we initiate it.

5.3. A voluntary refund outside your statutory rights will be processed within the timeframe stated when it is approved.

6. Payment disputes

If you initiate a chargeback or payment dispute, we may temporarily restrict the account or the disputed Credits while the payment provider investigates. This does not prevent you from exercising any legal right. We encourage you to contact contact@animatic.ai first so we can try to resolve the issue promptly.

7. Model cancellation form

You may copy and send the following form to contact@animatic.ai:

To: Animatic AI
Email: contact@animatic.ai
I hereby give notice that I cancel my contract for the following subscription or Credit purchase:
Order date:
Customer name:
Customer email address:
Date:

8. Contact

Animatic AI
Email: contact@animatic.ai