Terms of Service

Effective date: 3 September 2026
Last updated: 3 September 2026

These Terms of Service (Terms) are an agreement between you and Animatic AI, an unincorporated business operating from the United Kingdom (Animatic, we, us, our), governing your use of animatic.ai, studio.animatic.ai and related services (the Service).

Please read these Terms before using the Service. By creating an account or completing another action that clearly asks you to accept these Terms, you agree to them. If you do not agree, do not use the Service.

If you use the Service mainly for purposes outside your trade, business, craft or profession, you are a Consumer. If you use it for a business, organisation, trade or professional purpose, you are a Business User. Some provisions apply differently to Consumers and Business Users.

1. Eligibility and accounts

1.1. You must be at least 18 years old and legally capable of entering into a contract.

1.2. You must provide accurate account information and keep it current. Authentication is provided through Clerk and may support third-party sign-in providers.

1.3. You are responsible for keeping your credentials secure and for activity you authorise through your account. Tell us promptly at contact@animatic.ai if you believe your account has been compromised.

1.4. Unless a team or multi-user feature expressly permits it, an account is for one person and may not be sold, transferred or shared.

2. The Service

2.1. Animatic provides AI-assisted tools for turning audio, text, images, prompts and other creative inputs into planned scenes, generated or uploaded visual media, motion, transitions and video Output. Available features depend on your plan and may evolve over time.

2.2. Features use third-party services and AI providers, currently including OpenAI and Replicate. AI systems are probabilistic, so Output can vary and may contain inaccuracies, unexpected material or visual artifacts.

2.3. We may improve, replace or discontinue features, models or providers for operational, security, legal or product reasons. We will not materially reduce the core paid entitlement for a current billing period without a valid reason. Where a change materially disadvantages a paid user, we will provide reasonable notice where practicable and an appropriate cancellation, refund or alternative where required by law.

2.4. The Service may occasionally be interrupted for maintenance, provider outages, security incidents or capacity constraints. We do not promise uninterrupted availability or a particular generation time unless we expressly agree otherwise.

3. Your Content

3.1. Your Content means audio, scripts, prompts, images, brand assets, project information and other material you submit to the Service.

3.2. You retain your rights in Your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, adapt and display Your Content only as reasonably necessary to:

• provide the Service and generate your Output;
• maintain, secure and troubleshoot the Service;
• provide support you request;
• enforce these Terms; and
• comply with law.

This licence ends when the relevant Content is deleted from our systems, subject to reasonable technical deletion periods, backups and legal retention duties.

3.3. We do not use Your Content to train Animatic's or a third party's general-purpose AI models. Aggregated or de-identified information that no longer identifies you or another person may be used to understand and improve the Service.

3.4. You confirm that:

• you own Your Content or have all rights, permissions and consents needed to submit and use it, including rights relating to copyright, trade marks, voices, likenesses and personal data;
• our processing of Your Content according to your instructions will not infringe another person's rights or violate law;
• Your Content complies with Section 6; and
• if you submit personal data about another person, you have provided any required privacy information and have a valid lawful basis.

3.5. You remain responsible for Your Content and for retaining copies of important source files.

4. AI-generated Output

4.1. Output means material generated or assembled for you through the Service, including transcripts, scene plans, images, motion and exported video.

4.2. As between you and Animatic, and to the extent permitted by law and applicable provider terms, you own Your Content and we assign to you any rights we may have in Output generated specifically for you. This does not transfer rights in the Service, third-party materials, provider technology or material you did not have a right to submit.

4.3. AI Output may not be unique and another user may receive similar material. Copyright or other intellectual-property protection may not arise in all AI-generated material, and we cannot guarantee that Output is free from third-party rights.

4.4. You must review Output before publishing or relying on it, including for accuracy, suitability, rights clearance and compliance with applicable platform rules or AI-disclosure obligations. You are responsible for how you use and distribute Output.

4.5. Creative dissatisfaction alone does not mean the Service is faulty, but nothing in this section removes a Consumer's rights where the Service or digital content is materially faulty or misdescribed.

5. Plans, Credits and payment

5.1. Plan prices, billing periods, included Credits, material limits and renewal terms are shown before purchase. Consumer prices will include applicable taxes where required; any additional tax or charge will be disclosed before payment.

5.2. Certain actions consume Animatic Credits (Credits). Before or when an action is requested, the Service will display the applicable Credit charge or explain how it is calculated where reasonably practicable.

5.3. Credits are a non-transferable unit for accessing Service features. They are not currency, property, stored money or a deposit and have no cash value. Subscription-included Credits do not roll over unless the plan says otherwise. Purchased top-up Credits do not expire while the account remains active unless an expiry was clearly disclosed before purchase.

5.4. Payments are processed by Stripe. By purchasing, you authorise us and Stripe to charge the selected payment method for the disclosed amount. You must keep billing information current.

5.5. Paid subscriptions renew automatically at the disclosed interval unless cancelled before renewal. You may cancel through account billing settings or the Stripe customer portal. Cancellation normally takes effect at the end of the current paid period.

5.6. If payment fails, we may retry it and may suspend, restrict or downgrade paid access after reasonable notice while the amount remains unpaid.

5.7. Refunds, cooling-off rights and failed-generation adjustments are governed by our Refund Policy, which forms part of these Terms.

5.8. We may change prices for future billing periods. We will give reasonable advance notice of an increase affecting an existing subscription, and you may cancel before the new price takes effect.

6. Acceptable use

You must not use the Service to:

6.1. create, upload or distribute material that is illegal, infringing, defamatory, or that exploits or endangers a child;

6.2. create sexual content involving a child, or sexually explicit content involving a real identifiable person without that person's consent;

6.3. deceptively impersonate a real person, falsely attribute statements or conduct to them, create a non-consensual deepfake, or violate privacy or publicity rights;

6.4. promote or facilitate terrorism, hatred, unlawful discrimination, serious violence, self-harm or other unlawful harm;

6.5. upload material that you do not have the right to use, including copyrighted audio, images, trade marks or confidential information;

6.6. upload malware, probe or compromise systems, gain unauthorised access, or interfere with the integrity or performance of the Service;

6.7. evade security controls, provider safeguards, rate limits, content restrictions, usage metering, Credits or billing;

6.8. scrape, reverse engineer or use automated access beyond documented or ordinary use, except where applicable law does not permit that restriction;

6.9. resell, white-label or provide access to the Service as a service bureau without our written permission; or

6.10. use Output at scale to train a machine-learning model without our written permission, or otherwise violate applicable law.

We may investigate suspected violations and proportionately restrict content, features, Credits or accounts. We may preserve evidence or report activity where legally required or reasonably necessary to protect users or others.

7. Animatic intellectual property

7.1. Animatic and its licensors retain all rights in the Service, including its software, interface, brand, designs and underlying technology. These Terms do not give you ownership of the Service.

7.2. You may use the Service only as permitted by these Terms. You may not copy, sell, lease, distribute, modify or extract its source code except with our permission or where applicable law expressly allows it.

7.3. If you provide feedback, you permit us to use it without restriction or payment, but this does not give us rights in Your Content.

8. Third-party services

8.1. The Service depends on providers including Clerk, Stripe, Cloudflare, OpenAI and Replicate. We are responsible for providing Animatic in accordance with these Terms, but we do not control every provider's availability, model behaviour or independent services.

8.2. Provider terms do not bind you merely because Animatic uses that provider on the back end. Separate provider terms apply only where you interact with or separately agree to use that provider's service.

8.3. Our handling of personal data and Customer Content is described in our Privacy Policy.

9. Suspension

9.1. We may suspend all or part of an account where reasonably necessary because of:

• a serious or repeated breach of these Terms;
• non-payment;
• suspected fraud, abuse or compromise;
• a legal or provider requirement; or
• an urgent risk to the Service, users or third parties.

9.2. Where practicable, we will explain the reason and give you an opportunity to resolve it or request review. We may act without advance notice where delay would create risk, frustrate an investigation or breach law.

10. Ending the agreement

10.1. You may stop using the Service and delete your account at any time. Cancelling a subscription and deleting an account are separate actions. Before deleting an account, you should export anything you wish to keep and use any purchased Credits, because deletion may make Content and Credits inaccessible.

10.2. We may terminate an account for a serious or repeated breach, non-payment, fraud, unlawful activity or a legal requirement. Where the issue can reasonably be fixed, we will normally give notice and an opportunity to do so first.

10.3. We may also discontinue the Service or terminate access for a reason unrelated to your conduct. In that event, we will give reasonable notice where practicable, provide a reasonable opportunity to export Content, and provide an appropriate pro-rata refund for unused prepaid subscription time. We will also either provide a reasonable period to use purchased top-up Credits or refund the unused purchased balance using a reasonable purchase-value calculation.

10.4. If we terminate for your serious or repeated breach, unused Credits may be forfeited to the extent permitted by law. This does not affect accrued rights or remedies.

10.5. Provisions that by their nature should survive termination will remain in effect, including provisions about ownership, payment obligations already incurred, liability, disputes and business indemnity.

11. Consumer rights and Service standards

11.1. If you are a Consumer, we will provide the Service with reasonable care and skill. Where the Consumer Rights Act 2015 applies to digital content, the applicable statutory standards and remedies also apply.

11.2. Nothing in these Terms excludes or restricts a Consumer's statutory rights or our liability where it would be unlawful to do so. If the Service is faulty or materially misdescribed, you may be entitled to repeat performance, repair or replacement, a price reduction, refund or other remedy depending on the circumstances.

11.3. The statements about AI variability in Section 4 describe the nature of generative technology. They do not permit us to avoid responsibility for failing to supply the paid Service substantially as described or with reasonable care and skill.

12. Liability

12.1. Consumers

If you are a Consumer:

• we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill;
• we are not responsible for loss caused by your breach, misuse, failure to review Output, or an event outside our reasonable control where we have taken reasonable care;
• the Service is supplied for personal and non-business use, so we are not responsible to a Consumer for business losses such as lost profit, revenue, opportunity or business interruption; and
• nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights that cannot be limited, or any other liability that cannot lawfully be excluded or limited.

12.2. Business Users

If you are a Business User, to the maximum extent permitted by law:

• the Service and Output are provided on an “as available” basis, and implied warranties are excluded;
• we are not liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, goodwill, opportunity, business interruption or data, except to the extent such exclusion is prohibited by law; and
• our total aggregate liability arising from the Service in any 12-month period will not exceed the greater of the amount you paid us in the 12 months preceding the event giving rise to the claim and £100.

The Business User limitations do not apply to death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate default, or liability that cannot lawfully be limited.

13. Business User indemnity

This Section applies only if you are a Business User. You will indemnify Animatic against third-party claims, damages and reasonable costs arising directly from Your Content, your unlawful or materially unauthorised use of Output, or your material breach of Sections 3 or 6, except to the extent the claim was caused by Animatic's breach, negligence or wilful misconduct.

14. Governing law and disputes

14.1. Please contact contact@animatic.ai first if you have a complaint so we can try to resolve it. This does not restrict your right to use another available complaint or legal process.

14.2. If you are a Consumer, these Terms are governed by the law of England and Wales, but you retain the benefit of mandatory protections provided by the law of the country in which you live. You may bring proceedings in any court available to you under applicable consumer law. Consumers in Scotland or Northern Ireland may also bring proceedings in their local courts where the law permits.

14.3. If you are a Business User, these Terms and any non-contractual dispute are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. Changes to these Terms

15.1. We may change these Terms for legal, regulatory, security, provider, technical or product reasons. We will tell you before a material change takes effect unless an urgent legal or security reason prevents advance notice.

15.2. A material change will not retrospectively alter amounts already paid or rights already accrued. If a change materially disadvantages a Consumer during a paid period, the Consumer may stop using the affected paid Service and request any remedy required by law.

15.3. We will ask you to accept materially revised Terms where appropriate. Otherwise, continued use after the stated effective date constitutes acceptance.

16. General

16.1. These Terms, the Privacy Policy, the Refund Policy and any plan terms shown at purchase form the agreement between you and Animatic concerning the Service.

16.2. You may not assign your account or these Terms without our written consent. If the Animatic business is incorporated, reorganised or transferred, we may transfer this agreement to the person or entity continuing the Service, provided this does not reduce a Consumer's rights. We will give reasonable notice of the new contracting party.

16.3. If a provision is unenforceable, it will be treated as modified only to the minimum extent necessary, and the remaining provisions continue to apply.

16.4. Delay in enforcing a right is not a waiver of that right.

16.5. We are not responsible for delay caused by an event outside our reasonable control, but we will take reasonable steps to reduce the effect. This does not remove any right to end the contract or receive a refund where the Service cannot be supplied for a material period.

16.6. These Terms do not give enforcement rights to anyone other than you and Animatic, except where applicable law provides otherwise.

17. Contact

Animatic AI
Email: contact@animatic.ai